Frequently Asked Questions
What payment types do you accept?
✖️ Currently, payments can be made safely with Visa, Mastercard and American Express. This includes debit cards like Visa Debit.
✖️ If you need to pay via PayPal, please contact me with the details of the product you'd like to purchase, and your email address. I can send you a PayPal request for the correct amount if you prefer.
✖️ If you're in Australia, & would like to pay via direct bank transfer, contact me for details. Your order will be processed once the funds clear.
Is my transaction secure?
✖️ All purchases will be shipped once your payment has cleared.
Will I be charged import taxes or custom fees?
✖️ No taxes are added by me, but if you're ordering outside of Australia, your country will have it's own custom fee policies and structure. All custom fees, import taxes and other fees are the customers responsibility. You can find your country's policies via Google. No refunds can be issued for non-delivery because of refusal to pay custom fees.
✖️ Customs can cause unavoidable delays - they can choose to hold goods, if there appears to be something not right with the details included. I always label packages with the correct contents and dollar value to avoid delays.
WHAT IS YOUR RETURN AND REFUND POLICY?
Please read my full refunds policy here.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Absolutely! If your country is not currently supported during checkout, please contact me, and I will complete the order with you personally.
PROCESSING & PRODUCTION TIMES
Once your payment is processed, I will prepare your original artwork for shipping within 2 days.
✖️ Australian Delivery: 3-5 days standard, 1-2 days express
✖️ International Delivery: 2-4 weeks
✖️ Allow 1-2 weeks for the initial design process, and an additional 1-2 weeks for painting and drying time.
✖️ Giving me as much info as you can upfront will really help speed the process. Every time I need to wait for your email to confirm a detail or provide new proofs, delays the process.
✖️ Don't forget to add melinda(at)soakstudio(dot)com to your safe email list - there have been times when my emails and proofs are sent to Spam or Junk boxes because of your email safety settings, and I have no other way to contact you.
✖️ All details are listed under individual artworks, but in general, I use artist quality acrylics, watercolours and charcoals. I use extra things like gold leaf, sealer and mediums.
✖️ I primarily work on art papers, as they are easier for me to ship worldwide. I use a variety of papers, from textured watercolour paper, canvas papers, between 240-400gsm.
✖️ All paintings are shipped from my home in Australia, with A4 sizes shipping flat, and larger sizes rolled. Please frame them as soon as possible to ensure their long life.
COPYRIGHT & LICENSING
Can I showcase your designs on my blog or website?
✖️ You may not use the work for commercial purposes, but are most welcome to share my work on your blog, social media, or business accounts, with the condition that it is back linked to the original listing or my site. Just send me an email to let me know the details.
✖️ If you need to crop an image to the frame, or make sure it has a white background to group with other items, that's fine too. Just don't add text to my images, or use them for any purpose other than sharing as products.
✖️ For press features, or photographer and stylist enquiries, check out my press page here.
Can I reproduce the artwork I purchased?
✖️ No, you can't. No copyrights or reproduction rights are transferred in any sales. You are purchasing the item or design only, with usage as listed in each item, and are for personal use only.
✖️ All original artworks are one of a kind, and I do not currently create reproductions.
✖️ Please contact me with any licensing or reproduction inquiries and commercial needs.
All rights of trademarks, designs, texts and all other products are under my sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by Melinda Katotriatis trading as Soak Studio. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Melinda Katotriatis. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights.