Soak Studio respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in ecommerce.
We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with those guidelines, Soak Studio would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as printers and shipping companies, and payment processors.
1. What information do you collect?
When you purchase from Soak Studio, or sign up for email updates, information collected may include:
1. named individuals
3. email addresses
4. Information about what services you have ordered from Soak Studio
5. Information about what services you have enquired
6. Your interest in receiving Soak Studio email newsletters, from which you can opt out of at any time
7. Correspondence between you and Soak Studio
8. Encrypted credit card details
9. Your accesses to our websites
2. What do you do with my information?
We do not make your personal information available to third parties, with the obvious exception of third party business partners such as print suppliers and shipping companies.
We do provide aggregate data to third parties
We may contact relevant people to communicate billing and technical issues
We store website data and email queued on our servers, only for use as back-up data should it be required
We may customise our email newsletters and communications to reflect your interest in a particular service if you have opted in for our email newsletter
We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Soak Studio
We use Google Analytics to monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)
3. Payment Information Security
All online transactions are processed by Stripe, which allows us to offer an e-Commerce platform for you to purchase with us. Your data is stored through Stripes data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall, fully SSL encripted and PCI compliant.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
4. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, a print company that needs to ship to you will require us to give them your name and shipping address. Your payment information is not transferred in any way.
Certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. Email communications
As a customer of Soak Studio you will receive email communications from Soak Studio that relate to the services we provide to you and to complete your purchase. If you sign up for our newsletter, you will always have the option to opt-out at any time.
7. Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org or by mail at:
PO Box 66
Mooroolbark, VIC 3138